4.8 • 705 Ratings
🗓️ 17 May 2024
⏱️ 57 minutes
🧾️ Download transcript
Alisa Imperial is a Project Manager at A1 Garage Door Services, where she leads a team dedicated to providing leadership and support to industry leaders in home services. Prior to joining the company, she spent over ten years at Spectra, where she worked as a Regional Human Resource Operations Manager during her final year.
In this episode, we talked about technician training, customer service, ride-along forms, employee engagement…
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0:00.0 | Well, you know, here's the trick to it, Tommy. People want to work for good people. They want to work for people that are like them. And when you treat your team like your family like we do, people don't want to leave. And it's just finding those common like people. I always love the quote that people don't quit organizations. They quit people and they quit their leader. And, you know, when you treat |
0:21.7 | people in a way that you invest in them, it's kind of hard not to have good people. So when you find those |
0:26.7 | people and you look them in their face and you say, you know what, we're going to do this together. |
0:31.0 | And I'm going to believe in you. And I'm going to reach you on. I'm going to give you every resource and you can do this. That's powerful stuff. I've got guys in class that say, |
0:38.4 | well, why do people leave? And I said, well, because it's hard. But we'll be here. |
0:42.8 | Welcome to the home service expert, where each week, Tommy chats with world-class entrepreneurs |
0:48.3 | and experts in various fields like marketing, sales, hiring, and leadership to find out what's really behind their success in |
0:56.4 | business. Now, your host, the Home Service Millionaire, Tommy Mello. |
1:04.4 | Before we get started, I wanted to share two important things with you. First, I want you to |
1:08.9 | implement what you learned today. To do that, |
1:11.2 | you'll have to take a lot of notes, but I also want you to fully concentrate on the interview. |
1:16.4 | So I ask the team to take notes for you. Just text notes, N-O-T-E-S, to 888-526-1299. That's 888-5-26-1299, and you'll receive a link to download the notes from today's episode. |
1:33.1 | Also, if you haven't got your copy of my newest book, Elevate, please go check it out. |
1:38.0 | I'll share with you how I attracted and developed a winning team that helped me build a $200 million company in 22 states. |
1:43.9 | Just go to |
1:44.5 | Elevate and Win.com for slash podcast to get your copy. All right, guys, a quick disclaimer |
1:50.6 | before we get into this episode. I've recorded this interview in 2022 and never released it |
1:56.1 | anywhere before. The guest is one of my top performers. and our goal with this conversation is to give you a |
2:01.5 | glance at how we operate at A1. Just so you know, some of the numbers that we talk about might be |
2:07.5 | a little bit outdated, but the insights you'll gain in this episode are what truly matters. |
2:12.7 | So let's jump into it. Today I have a very, very special guest to me. She's got my heart and soul. She's |
2:18.9 | an amazing person, amazing mom, amazing coach. Her name is Elisa Imperial. We're going to be |
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