Getting Your Booking Rates To As High As 90%

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 8 May 2018

⏱️ 50 minutes

🔗️ Recording | iTunes | RSS

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Summary

Susy is a Major Accounts Manager at Callcap, a platform that empowers businesses to improve their marketing effectiveness and customer service through call tracking and monitoring. Susy has years of experience in analytics and telephony, and has helped plenty of businesses, including several in the home service industry, get their booking rates up and grow their business. In this episode, we talked about booking rates, sales, customer service...

Transcript

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0:00.0	This is the Home Service Expert podcast with Tommy Mello.
0:03.5	Let's talk about bringing in some more money for your home service business.
0:07.2	Welcome to the Home Service Expert, where each week Tommy chats with world-class entrepreneurs
0:12.5	and experts in various fields, like marketing, sales, hiring, and leadership to find out
0:18.4	what's really behind their success in business.
0:21.6	Now, your host, the Home Service Millionaire, Tommy Mello.
0:28.9	All right, here we go with the Home Service Expert.
0:31.3	I'm so glad you tuned in because today we're going to be talking to one of my most favorite
0:36.0	people in the universe.
0:37.6	She's helped me so much in every one of my businesses' adventures.
0:41.6	Her name is Susie Boyder.
0:43.1	She's a major account representative at Call Cap, and it just so happens that I got to meet her through one of the largest call centers in Arizona.
0:52.4	He told me you got to talk to Susie because I got to tell you.
0:56.5	Without Susie, my company would not be where it is today. Call Cap is an amazing company that
1:02.6	Susie works for and she's located in Florida and I can tell you that she answers her phone 24-7.
1:09.9	She's one of the hardest workers I know, and she's really,
1:13.2	really all about the success of her customers. Call Cap does everything from tracking marketing
1:19.6	to a lot more than that. They also have a thing called call assurance, which makes sure to keep track
1:26.2	of your call center and keep track
1:28.0	of it to such a degree that you know who booked the call they've integrated some cool features
1:33.7	like calling the customer right away when a form gets filled out because we all know a lot of times
1:40.1	CSRs do not call those customers back right away and they book with another company.
	...

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