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How I Built This with Guy Raz

How I Built Resilience: Live with Jeni Britton Bauer

How I Built This with Guy Raz

Guy Raz | Wondery

Business

4.831.1K Ratings

🗓️ 2 April 2020

⏱️ 16 minutes

🧾️ Download transcript

Summary

Each week, Guy will be hosting brief online conversations with founders and members of the How I Built This community about how they're navigating these uncertain times. This past Friday, Guy spoke with Jeni Britton Bauer, founder of Jeni's Splendid Ice Creams. Jeni's company battled a Listeria outbreak in 2015 that almost broke her business, but she bounced back stronger than ever and is confident her company will survive this crisis, too.

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Transcript

Click on a timestamp to play from that location

0:00.0

Hey, Prime members, you can listen to how I built this early and ad-free on Amazon Music.

0:07.0

Download the app today.

0:09.0

New years is here, and with it brings the possibility of change.

0:13.0

As one behavioral scientist put it, first starts are really powerful.

0:17.0

So as you head into 2023, LifeKit is a great resource to help you plan your life and tackle changes, both big and small.

0:24.0

Listen to the LifeKit podcast from NPR.

0:27.0

Hey, everyone. So I hope you are doing well. I hope you are safe and staying at home.

0:33.0

These are obviously crazy times, but in these crazy moments, we are trying to find ways to learn about resilience and adaptation.

0:41.0

From some of the founders we've interviewed and try to hear about how they're managing their businesses as creatively as possible under the circumstances.

0:49.0

So we're doing a conversation with a different founder every Friday at noon, Eastern Time, a live video chat that I'm going to be hosting with a different founder.

0:59.0

And we know a lot of you are looking for ideas and ways to keep momentum even during this difficult time.

1:04.0

So if you have a chance to join us every Friday, bring your questions, or we're going to take your questions as well.

1:10.0

You can find it at facebook.com slash how I built this, and you don't need a Facebook account to watch it or to join.

1:18.0

Anyway, in case you missed the live conversation this past Friday, every Thursday, we're going to post an excerpt right here in your podcast feed.

1:27.0

And today is the first one. My guest on Friday was Jenny Britton-Bauer, founder of Jenny's Splendid Ice Creams.

1:33.0

She joined me from her kitchen in Columbus, Ohio.

1:37.0

This is the corner of my own kitchen. I went and got my professional ice cream machine and some other equipment from our HQ test kitchen.

1:48.0

And this is where I spend half my day. I'm actually making videos too and posting those and asking people for flavor ideas.

1:56.0

So that's just started this week and it's been a lot of fun. I really do think that ice cream is comforting and it's a good distraction. So we've been having fun here.

2:08.0

Jenny, one of the reasons why we really wanted you as our first guest and we're so excited to have you is because you dealt with a huge crisis back in 2015, I think.

2:19.0

You had a situation where there was a list area found in one plant or one tiny bit of a list area. You had to shut down your whole operation for weeks.

2:31.0

I think it was you guys were hemorrhaging money. You were worried whether the business was going to survive. But the sort of your response to that was incredible.

...

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