Keep Them Coming Back with Proven Client Retention Strategies
The Home Service Expert Podcast
Tommy Mello
4.8 • 705 Ratings
🗓️ 15 November 2024
⏱️ 68 minutes
🧾️ Download transcript
Summary
Ismael Valdez is the Owner and CEO of Nexgen Air Conditioning Heating and Plumbing, a $100 million Southern California company that highlights superior customer service, data efficiency, and a highly-trained staff of technicians and contractors. From initially working as a “counter guy” at a wholesale distributor to expanding his own HVAC company, Ismael has emerged as one of the most innovative figures in the home services sector.
Travis Ringe is the President of ProSkill Plumbing, Heating & Air, which was established in 2008 by Travis and his brother Tyler, who both grew up in a family of tradesmen.
In this episode, we talked about customer feedback, client retention strategies, service efficiencies...
Transcript
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| 0:00.0 | Don't always go to your technician, your installer, your manager, because you're not going to get all the raw information that you should be getting. You should always talk to the consumer, especially in the early stages of doing business when you have, you know, less than 10 people. Your ass should be on the phone with the consumer finding now what's wrong with it because the reviews are telling you what's wrong inside the operation. The reviews are giving you a glimpse, giving you inside of the operation that you're not seeing. |
| 0:25.4 | That's why people are going in there and obviously complaining of it, right? |
| 0:28.7 | And our jobs as entrepreneurs, our CEOs and operators is to pay attention to the consumer |
| 0:34.5 | and pay attention to what they're saying. |
| 0:37.0 | Welcome to the Home Service Expert, where what they're saying. Welcome to the home service expert where each week Tommy chats with world-class |
| 0:42.0 | entrepreneurs and experts in various fields like marketing, sales, hiring and leadership, to find |
| 0:48.2 | out what's really behind their success in business. Now, your host, the Home Service |
| 0:54.1 | Millionaire, Tommy Mello. |
| 1:00.0 | Before we get started, I wanted to share two important things with you. First, I want you to |
| 1:07.7 | implement what you learned today. To do that, you'll have to take a lot of notes, but I also want you to fully concentrate on the interview. |
| 1:15.2 | So I ask the team to take notes for you. |
| 1:17.2 | Just text notes, N-O-T-E-S, to 888-526-1299. |
| 1:24.2 | That's 888-526-1299, and you'll receive a link to download the notes from today's episode. |
| 1:31.9 | Also, if you haven't got your copy of my newest book, Elevate, please go check it out. |
| 1:36.8 | I'll share with you how I attracted and developed a winning team that helped me build a $200 million company in 22 states. |
| 1:42.8 | Just go to elevate and win.com for slash podcast to get your copy. |
| 1:47.3 | Now let's go back into the interview. |
| 1:49.7 | All right, guys, welcome back to the Home Service expert today. |
| 1:52.3 | I got two of my great friends, Travis Ringin, Ishmael Valdez. |
| 1:56.4 | Tom Howard, unfortunately, could it make it? |
| 1:58.8 | Not the first, not the last time. |
| 2:01.0 | Ishmael is a pro when it comes to... |
... |
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