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The Home Service Expert Podcast

Q&A With Tommy - Refining Training Programs to Recruit and Retain A-Players

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8705 Ratings

🗓️ 22 November 2024

⏱️ 68 minutes

🧾️ Download transcript

Summary

Tommy Mello is the author of Home Service Millionaire and Elevate, and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 22 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about business intelligence, employee accountability, development programs...

Transcript

Click on a timestamp to play from that location

0:00.0

I found that when my desk is clean, their desk is clean.

0:02.7

I find out when I show up prepared to meetings, they show up prepared to meetings.

0:07.2

What we're building is into with some scorecards is what you say you're responsible for.

0:12.9

You're going to pick your own goals and we're going to approve them and then you're going to sign off.

0:16.9

Then we're going to put them in a space where everybody sees it and you're accountable to your brothers and sisters of the company.

0:22.6

And what it's called in Robert Cheney talked a lot about is commitment, this idea of being committed to what you say you're going to do.

0:30.6

And I said, hey, guys, I need you to keep your commitments.

0:34.4

Not to me, not to your brothers and sisters in the company, but to yourself.

0:38.8

You created this goal. You said you were going to do it. And then I'm tying those commitments,

0:43.5

not just KPIs back to the company, but back to what it means for you. How much money are you going

0:48.8

to make? Are you really setting goals for yourself, for your physical, for your faith, for your family,

0:55.7

for your future knowledge. And another thing I said at this meeting is, I'm going to work on me

1:02.4

a lot harder so I could help you. Welcome to the Home Service Expert, where each week, Tommy

1:09.0

chats with world-class entrepreneurs and experts in various

1:12.3

fields, like marketing, sales, hiring, and leadership to find out what's really behind their success

1:18.8

in business. Now, your host, the Home Service Millionaire, Tommy Mello.

1:34.7

Before we get started, I wanted to share two important things with you.

1:37.5

First, I want you to implement what you learned today.

1:42.0

To do that, you'll have to take a lot of notes, but I also want you to fully concentrate on the interview.

1:43.6

So I ask the team to take notes for you.

1:45.5

Just text, note, N-O-T-E-S, to 888-526-1299.

1:52.5

That's 888-526-1299, and you'll receive a link to download the notes from today's episode.

...

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