Q&A with Tommy - Implementing Checks and Balances To Set Your Business Up For Long-Term Success

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 28 April 2023

⏱️ 60 minutes

🔗️ Recording | iTunes | RSS

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Summary

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $200 million-plus home service business with over 500 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about onboarding, employee discipline, advertising, insurance, operating manuals, sales...

Transcript

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0:00.0	I wasn't very good at sales, but I was good at relationships.
0:03.0	I gave everybody my all.
0:05.0	I didn't make a ton of money, but they told 10 of their friends.
0:07.0	They left me a video testimonial.
0:09.0	This is back when I actually had a camera set of a phone,
0:12.0	and I have to plug in the memory card and all that stuff.
0:15.0	So if you've got a passion, if you've got a will, you'll be good.
0:19.0	But what I would recommend is a lot of audiobooks.
0:22.3	Work on the way you look at somebody in the eyes.
0:26.0	Have a conversation.
0:27.1	Tell a story.
0:28.5	Be genuine.
0:29.9	Find what's important to them, what's in it for them.
0:32.8	Find out what they like.
0:33.9	People like to talk about themselves.
0:35.1	Use their name 10 times in the city.
0:38.6	Instead of talking to them in their garage where it's either really hot or really cold, say, is there a spot
0:42.2	where you go sit down and discuss some options? Be the only one sitting at their kitchen table or
0:46.2	living room sofa. These little things, always play with the dog when you walk in, smile more,
0:53.1	practice your tone of delivery.
0:55.8	Truly do listen.
0:57.6	Welcome to the Home Service Expert, where each week Tommy chats with world-class
	...

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