We were going to be the most expensive, but we were going to pay our people better than anyone else, and the quality of work had to be there.

We couldn't cut corners.

If anything, we would overdo it to do extremely quality work, and customers never complained.

And they saw the quality, and, you know, there's Bentley's and Mercedes and there's

honda's out there.

And too many of the people that are in our market that I see are half our price, but they do

half the quality.

They don't do anything that we do.

And that's the difference.

We insist that the quality was there, even in the tuneups.

Our tuneups were at least an hour and a half and pulling blower motors, pulling heat exchangers, all of that. The quality

was there. And how we taught our people to get the customer involved to see the quality, so they

would buy into that fact that we're not cutting corners, we're not just collecting money.

Welcome to the Home Service Expert, where each week Tommy chats with world-class entrepreneurs

and experts in various fields, like marketing, sales, hiring, and leadership, to find out what's

really behind their success in business. Now, your host, the Home Service

Millionaire, Tommy Mello. Before we get started, I wanted to share two important things

with you. First, I want you to implement what you learned today. To do that, you'll have to take a

lot of notes, but I also want you to fully concentrate on the

interview. So I ask the team to take notes for you. Just text, note, N-O-T-E-S, to 888-526-1299. That's 888-5-2-6-1299, and you'll receive a link to

download the notes from today's episode.

Also, if you haven't got your copy of my newest book, Elevate, please go check it out.

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