4.8 • 705 Ratings
🗓️ 28 February 2025
⏱️ 43 minutes
🧾️ Download transcript
Boris Valkov is the Co-Founder & CEO at Lace, and a technology leader with expertise in artificial intelligence and machine learning. With a background in engineering leadership at top tech companies, he is dedicated to bringing AI-driven solutions to the home service industry. His work focuses on optimizing call center operations, improving booking rates, and helping businesses unlock new growth opportunities through data-driven decision-making.
In this episode, we talked about common call center challenges, automation, marketing ROI…
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0:00.0 | So if you're small, you start with things that don't scale, usually. |
0:04.0 | You're trying to kind of improve things as they go. |
0:06.0 | But the way for you to become really, really sophisticated and be able to overcome and be the competition, |
0:13.0 | is just to embrace technologies because that's such an unfair competitive advantage. |
0:17.0 | Of course, like coming from a technology company, I'm biased, but that's one of the ways |
0:21.2 | for a small company to be able to catch up. That's the fastest way, because what's the other |
0:24.4 | one? The other ways, just to go to this slow processes over time and companies have accumulated |
0:29.1 | knowledge over decades of how to do things properly. So the only way to kind of shortcut this |
0:35.4 | whole process of getting sophisticated is technology, because technology very often shocks the world and comes with something so much |
0:41.3 | better, so much more advanced. |
0:43.3 | Welcome to the Home Service Expert, where each week, Tommy chats with world-class |
0:48.3 | entrepreneurs and experts in various fields, like marketing, sales, hiring, and leadership to find out what's really behind |
0:56.2 | their success in business. Now, your host, the Home to share two important things with you. |
1:13.5 | First, I want you to implement what you learned today. |
1:16.3 | To do that, you'll have to take a lot of notes, but I also want you to fully concentrate on the interview. |
1:22.0 | So I ask the team to take notes for you. |
1:24.0 | Just text notes, N-O-T-E-S, to 888-526-1-2-99. That's 888-526-1-2-99, and you'll receive a link to download the notes from today's |
1:37.8 | episode. Also, if you haven't got your copy of my newest book, Elevate, please go check it out. |
1:43.3 | I'll share with you how I |
1:44.5 | attracted and developed a winning team that helped me build a $200 million company in 22 states. |
1:49.6 | Just go to elevate and win.com forward slash podcast to get your copy. Now let's go back into the |
1:55.0 | interview. All right, guys, welcome back to the home service expert. Today, I got a buddy of mine |
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