4.8 • 705 Ratings
🗓️ 16 August 2024
⏱️ 61 minutes
🧾️ Download transcript
Tom Howard is the VP of Customer Experience at ServiceTitan. An experienced home service entrepreneur and consultant, Tom owns multiple residential and commercial service companies in California, including a pest control company and an HVAC company.
In this episode, we talked about budget management, automation tools, financing, marketing strategies...
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0:00.0 | The interesting thing is, is people have to know, is that we've changed a lot. |
0:05.0 | The market and the industry has changed a lot in the past 100 years. |
0:08.0 | Just so you know, the rate of change is increasing and the slowest it will ever be is right now. |
0:14.0 | And the future, it's going to, the change is going to be even faster and faster and faster. |
0:19.0 | And so not only do we have to handle change, we have to handle it faster than we handle that before. And we have to be accepting that it's going to be faster and faster and faster. And so not only do we have to handle change, |
0:21.0 | we have to handle it faster than we handled it before. |
0:23.3 | And we have to be accepting that it's going to be changing and staying on top of it |
0:26.3 | and have the best tools for that matter to stay on top of it. |
0:30.3 | But with that, I think that one of the biggest issues is that I would point out, |
0:36.0 | not necessarily what's working, what's not, |
0:37.4 | but the people that are really effective and growing. |
0:40.3 | Welcome to the Home Service Expert, where each week Tommy chats with world-class entrepreneurs |
0:45.9 | and experts in various fields, like marketing, sales, hiring, and leadership, to find out |
0:51.8 | what's really behind their success in business. |
0:55.0 | Now, your host, the Home Service Millionaire, Tommy Mello. |
1:02.0 | Before we get started, I wanted to share two important things with you. |
1:05.5 | First, I want you to implement what you learned today. |
1:08.3 | To do that, you'll have to take a lot of notes, but I also want you to |
1:11.6 | fully concentrate on the interview. So I ask the team to take notes for you. Just text, |
1:16.6 | notes, N-O-T-E-S to 888-526-1299. That's 888-526-1299, and you'll receive a link to download the notes from today's episode. |
1:30.8 | Also, if you haven't got your copy of my newest book, Elevate, please go check it out. |
1:35.6 | I'll share with you how I attracted and developed a winning team that helped me build a $200 million company in 22 states. |
... |
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