What it Actually Means to Serve Your Customers | Sri Divel, Partner and VP of Salt Creek Grille

The Playbook With David Meltzer

David Meltzer, Entrepreneur.com

Entrepreneurship, Business, Careers

4.6 • 1.9K Ratings

🗓️ 15 October 2022

⏱️ 20 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Sri Divel, Partner and VP of Salt Creek Grille, talks about the lessons she’s learned about the hospitality industry since she began as a cocktail waitress, especially the necessity of going after your dreams and goals. Divel and host of #ThePlaybook, David Meltzer, share their thoughts on subjects including the unique meaning behind Sri’s name, the work that goes into creating an experience for your customers that leads to a lasting memory, as well as how to increase employee engagement and retention. Divel also talks about the role of problem-solving on the fly in the restaurant industry and how entrepreneurs can strengthen those skills. Tweet me your takeaway from today’s episode @davidmeltzer Email Me! [email protected] Sign up for my Free Weekly Training https://free.dmeltzer.com/friday-training-1 Text Me! (949) 298-2905 Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

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0:00.0	This is The Playbook.
0:03.0	Hey, this is Dave Meltzer.
0:05.0	It's entrepreneurs The Playbook.
0:06.7	I'm so excited.
0:07.7	I have a special guest, Sri Devol, and she is the vice president and partner at my favorite
0:14.1	restaurant.
0:15.2	I built a house right above where it's at today.
0:17.6	I went there last weekend on my anniversary, Salt Creek Grill.
0:22.8	If you haven't been there, you're making a huge mistake of your time.
0:26.4	Welcome to The Playbook Sri.
0:27.4	Thank you so much.
0:28.4	It's such an honor to be here.
0:30.0	Thank you.
0:31.0	An honor.
0:32.0	The hardest part about having you on The Playbook is your name.
0:35.4	That's it for me.
0:37.0	My entire team.
0:39.0	But anyway, that name is special.
0:42.2	And I immediately picked up on it, even though I could pronounce it correctly.
0:46.5	What is the significance of such a unique, beautiful name like Sri?
0:51.1	Absolutely.
0:52.1	My mom has steady spiritualism, and she's very into that world.
	...

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